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Field Service Management Software

Our comprehensive field service management application is tailored for small-to-midsize service contractors, equipping you with the necessary tools to optimize your small business. With our software, you gain the flexibility to manage your business from anywhere, all at an affordable price

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1. Intuitive Drag-and-Drop Scheduling

FieldAx’s user-friendly dispatch board allows for effortless job assignment and technician tracking. This feature ensures real-time updates and optimizes scheduling to enhance operational efficiency, reducing downtime and improving service delivery.

2. Real-Time Job Tracking

Keep your finger on the pulse of field operations with real-time job tracking. FieldAx provides visibility into the status of all jobs, allowing managers to monitor progress, allocate resources effectively, and respond promptly to any changes or customer inquiries.

3. Powerful Mobile App

Empower your technicians with the FieldAx mobile app, enabling them to access work orders, update job statuses, and communicate directly with the back office while on the go. This ensures they have all the information they need to deliver exceptional service, no matter where they are.

4. Comprehensive Reporting and Analytics

Leverage the power of data with Fieldax’s robust reporting and analytics tools. Gain insights into performance metrics, customer satisfaction, and operational efficiency, helping you make informed decisions that drive business growth.

5. Customizable Workflows

Fieldax allows for tailored workflows that adapt to your specific business processes. Whether you're in healthcare, HVAC, or any other service sector, you can customize workflows to fit your needs, ensuring maximum efficiency and effectiveness.

6. Integrated Customer Relationship Management (CRM)

Enhance customer interactions with Fieldax’s built-in CRM capabilities. Manage customer data, track service history, and facilitate communication, leading to improved relationships and higher customer satisfaction.

What FieldAx Users Are Saying?

FieldAx is Superb

FieldAx is a superb field service software that I compare very closely with other high level software tools! I’m implemented other field software across organizations and FieldAx is very competitive in the solution it has, a much lower price tag, and the Merfantz team is super responsive, highly knowledgeable, and understand our requests for customizations. I highly recommend and will definitely use FieldAx as my go to software for future needs. Thank you to the entire Merfantz team for being such an awesome team to work with. I enjoyed the entire implementation process.
Eric Rivas
Eric Rivas
Great product for larger Business

It helps us to systemize the field service process from the point of getting appointment, adding the required spares and follow till it get delivered, It is awesome product as everything can be easily recorded
Pavithran A
Pavithran A
Great for Field Service Technicians

This app works great when managing Field Service Technicians. It covers multi disciplines, with any number of technicians, and allows full control of everything from scheduling to appointment to inventory to worksheets and certificates. The team at Merfantz are very supportive and will respond promptly and ready to assist with specific situations. I haven't seen a better app for any company with a team of service technicians
Joel Bidmead
Joel Bidmead
Great product for larger Business

It helps us to systemize the field service process from the point of getting appointment, adding the required spares and follow till it get delivered, It is awesome product as everything can be easily recorded
Pavithran A
Pavithran A
FSM Solution to manage Field Engineer's real-time works

I have installed this package for one of my client. It's very easy to handle and UI seems to user friendly. Customer support is highly appreciated from this product. They are doing some customization as per our process. That is very helpful, and my client also satisfied with that.

They are given real time and new feature updates which is related to FSM.
Ajeeth Kumar Sasthiri
Ajeeth Kumar Sasthiri
Excellent App for Enterprise

I have researched FSM software for one of our SME clients, and FieldAx would be suitable for them. I have explored the recent release, and it is very easy to operate all the functionality. Since it is running on Salesforce, we do not need to worry about Data Security and Customization, as the platform supports endless customization capabilities. I strongly recommend it for Small and Medium Business customers (SMEs).
Palani Chinnasamy
Palani Chinnasamy
Improved scheduling and dispatch

A field service management software can help businesses more efficiently schedule and dispatch technicians or field service workers to job sites, reducing downtime and improving response times.

Enhanced job tracking and customer management for provide real-time updates on the progress of jobs, allowing businesses to track their technicians' progress and communicate with customers more effectively.
sanapala prasanth
sanapala prasanth
Improved efficiency and productivity

FieldAX helps businesses streamline their field service operations by providing tools for scheduling, dispatching, and tracking technicians and managing inventory, equipment, and customer information.

Recommended app.
Manasa kunareddy
Manasa kunareddy
Field service management solution that helps organizations to manage Field Engineer's real-time

This low-cost software is far the foremost in its field, being developed to be exceptionally useful for engineers to access quickly and with desirable
Gokula Krishnan
Gokula Krishnan
Great product

Easy to use lots of options, bells and whistles. Support is very Knowledgeable and easy to access. With my assistance we set up everything really quickly for a plumbing company.
Glen Hackler
Glen Hackler
Great App and Support Team

We are a rapidly growing HVAC services company that requires enterprise level dispatching capabilities. Also, FieldAx increased our efficiency significantly - they have allowed us to experience tremendous growth over the past several months
Gene Wilson
Gene Wilson
Briggs Fire's Review about FieldAx

FieldAx is a very powerful tool for remote engineer management. I would highly recommend recommend the team at Merfantz Technologies
Vernon Bristow
Vernon Bristow
Great System.

Our company reviewed many programs and in my opinion this is the best system out there for field services. Our Fieldax team worked very hard to meet our company needs and solved difficult problems for us. I would recommend the system and the team highly.
Tracy Vowden
Tracy Vowden
Flexible and fully configurable with great development team behind it We bought FieldAx for our marine engineering firm. It is very different to that of normal field service platforms that exist. The great thing about it is that first of all it integrates to Quickbooks, the second great thing is that the team behind it responded fast to our functionality requirements and made changes very quickly. We are now very close to implementing the system for our mobile engineers, administration and boat maintenance teams.

I highly recommend this platform
Total Marine
Total Marine
A great system

This is the best app I have found in all my years of research for a reliable service management system. I have worked with Merfantz for over 5 years now, and they really are the most experienced, consistent and professional Salesforce developer on the market.

Sathees and his team have created a great culture for not how, but what. They ask what you want, and then figure out how to do it, and they have never let me down in preforming.
Pioneer Haulbrooke
Pioneer Haulbrooke
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Industries Served by Field Service Management

Healthcare - Enhancing Service Delivery in Healthcare

Fieldax aids healthcare providers in managing critical medical equipment maintenance effectively. Our platform ensures compliance with industry regulations while facilitating swift service requests. By maintaining accurate service histories, healthcare teams can enhance the reliability of vital services and focus more on patient care.

Home Appliances - Optimizing Appliance Repair and Maintenance Services

Fieldax enhances the operations of home appliance service providers by streamlining repair workflows. Our platform offers automated scheduling and customer communication tools, ensuring timely service delivery and efficient follow-ups. This approach not only improves repair accuracy but also boosts customer satisfaction and loyalty.

Fire Safety & Security - Ensuring Compliance and Safety with Fieldax

Fieldax equips fire safety and security companies with the tools needed to manage compliance checks and maintenance schedules effectively. Our platform provides real-time documentation and tracking of service activities, ensuring all safety equipment is regularly serviced and compliant with regulations. This proactive approach helps protect both businesses and their clients.

CCTV - Elevating Security Management for CCTV Providers

Fieldax supports CCTV service providers in managing installations and maintenance tasks seamlessly. With features for tracking service requests and maintaining equipment records, our platform ensures that security systems are consistently monitored and serviced. This leads to enhanced reliability and improved customer trust in their security solutions.

Pest Control - Transforming Pest Control Operations

Fieldax optimizes the workflow for pest control companies by simplifying scheduling and client management. With automated reminders and real-time reporting, technicians can provide timely service and effective solutions. Our platform empowers pest control businesses to focus on delivering results while maintaining strong customer relationships.

HVAC - Streamlining HVAC Services with Fieldax

Fieldax provides HVAC companies with robust tools to manage maintenance schedules and service requests efficiently. Our platform enables technicians to access work orders on-the-go, ensuring timely service and optimal system performance. By minimizing downtime and improving operational efficiency, Fieldax helps HVAC businesses enhance customer satisfaction.

Why Choose Fieldax?

Power of Salesforce Integration

Unlock the full potential of your customer data with Fieldax’s seamless integration with Salesforce. Enhance collaboration between sales and service teams to boost customer satisfaction and retention.

Scalability for SMEs and Enterprises

Fieldax is designed to grow with your business. Whether you’re a small startup or a large enterprise, our flexible solutions can scale to meet your evolving needs without compromising service quality.

Enhanced Mobile Accessibility

Empower your field teams with real-time access to essential information, enabling faster response times and improved service delivery, ultimately leading to higher customer satisfaction.

Data-Driven Insights for Better Decision-Making

Leverage comprehensive reporting and analytics to drive informed decisions. Identify trends and optimize operations, enhancing service quality and profitability.

Adaptable Solutions for Unique Business Needs

Fieldax offers the flexibility to customize workflows, allowing your organization to respond quickly to market changes and client demands, which enhances overall operational efficiency

Our trusted customers

dynex
eclipse-dental
Firntec
Murad_Tech_Tradig
Recall_Fire__Security
SDR_Electric_Plumbing__Heating
suncoast
totalmarine
Vance_Briggs
woshapp

FAQ - Field Service Management

What is field service management software, and how does it enhance businesses' efficiency?

Field service management software is a tool that helps businesses manage their field service operations, such as scheduling, dispatching, and work order management. It enhances businesses’ efficiency by streamlining processes, improving communication, and enabling better resource utilization.

Field service management software typically includes features like scheduling, dispatching, work order management, inventory management, and reporting. These features help businesses save time, reduce costs, and improve customer satisfaction.

Field service management software improves dispatching processes by providing a centralized platform for managing and optimizing schedules, dispatching technicians, and tracking work progress. This results in reduced travel time, improved resource utilization, and higher customer satisfaction.

Online support plays a crucial role in field service management software by providing businesses with tools to offer exceptional customer service. Features like text-me-back widgets and live chat support enable businesses to address customer queries promptly, convert website visitors into leads, and improve customer satisfaction.

Field Service Management Software is utilized by various types of service businesses to optimize their field operations and enhance customer satisfaction. Here’s how different types of service businesses can benefit from using Field Service Management Software:

  1. HVAC, Plumbing, Electrical, and Garage Door Repair: Field Service Management Software helps these businesses streamline scheduling, dispatching, work order management, and inventory management, resulting in improved efficiency and customer satisfaction.
     
  2. Home Appliance Repair: Field Service Management Software enables appliance repair businesses to manage work orders, track technician location, and provide real-time updates to customers, ultimately improving customer experience and increasing revenue.
     
  3. Healthcare: Field Service Management Software can help healthcare service providers manage appointment scheduling, dispatch medical personnel, and track inventory, ensuring smooth operations and better patient care.
     
  4. Oil and Gas: Field Service Management Software can assist oil and gas companies in managing asset maintenance, tracking inventory, and streamlining communication between field workers and the back office, leading to cost savings and improved safety.
     
  5. Fire Safety: Field Service Management Software can help fire safety businesses manage inspections, scheduling, and inventory, ultimately ensuring compliance and improving public safety.
     
  6. Pest Control: Field Service Management Software can help pest control businesses manage scheduling, dispatching, and work order management, resulting in efficient service delivery and customer satisfaction.
     
  7. Industrial Engineering: Field Service Management Software can assist industrial engineering companies in managing maintenance schedules, tracking inventory, and optimizing workforce allocation, leading to improved efficiency and cost savings.
     
  8. Facilities Management: Field Service Management Software can help facilities management companies manage building maintenance, asset management, and scheduling, ultimately ensuring smooth facility operations and improved tenant satisfaction.
     
  9. Property Management: Field Service Management Software can assist property management companies in managing maintenance schedules, tracking inventory, and optimizing resource allocation, leading to improved property management and tenant satisfaction.

The role of field service management software in optimizing field operations is multifaceted. It acts as a centralized platform for managing and coordinating field activities such as scheduling, dispatching, work order management, inventory management, estimate creation, invoice management, and payment processing. This technology solution empowers businesses and field service contractors to improve operational efficiency, enhance customer satisfaction, and boost overall productivity. By harnessing the power of cloud-based technology, it provides the same access to vital service information to technicians, dispatchers, and managers from any location, enabling real-time information analysis for informed decision-making

Field service management software streamlines communication between field workers and the back office by incorporating online support features such as text-me-back widgets and live chat support. These tools allow businesses to provide exceptional customer service online, enabling customers to ask questions, receive prompt responses, and even convert website visitors into leads. Additionally, the software allows for the tracking of referral sources, which enables businesses to identify the effectiveness of their marketing efforts and track leads and conversions

The features included in field service management software to enhance operational efficiency are diverse. They encompass automation of work, resource optimization, smooth integration, tracking and referral sources, and online support features such as text-me-back widgets and live chat support. The software also facilitates the incorporation of real-time information analysis for informed decision-making, enabling businesses to improve dispatching processes and ensure efficient and effective service delivery

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