Optimizing Operations for Locksmith Services with FieldAx

Client Overview:
A locksmith service provider offering residential and commercial lock solutions, key duplication, and emergency services. With a team of field technicians handling multiple service calls daily, the business faced challenges in managing appointments, tracking inventory, and ensuring timely delivery of services.

Challenges:

Manual Scheduling & Dispatching: Difficulty managing service requests and coordinating with technicians, leading to delays.
Inventory Management: Mismanagement of spare parts and tools, leading to service disruptions and unnecessary delays.
Customer Communication: Lack of a streamlined system for tracking customer queries, leading to missed follow-ups and reduced customer satisfaction.
Service Documentation: Manual entry of job details and lack of consistency in job completion reporting.

Solution Implemented:

Automated Scheduling & Dispatching: FieldAx helped automate the scheduling process, ensuring technicians were dispatched based on location, priority, and skills.
Real-Time Inventory Tracking: The platform enabled real-time tracking of spare parts and tools, improving inventory management.
Customer Interaction Management: FieldAx provided a seamless platform for managing customer requests and feedback, enhancing communication and follow-ups.
Job Documentation & Reporting: Technicians could update job statuses in real time, reducing paperwork and improving accuracy.

Results:

Improved Efficiency: Dispatch times were reduced by 40%, allowing more jobs to be completed daily.
Inventory Control: Spare parts and tools were tracked better, reducing the chances of stock-outs or excess inventory by 30%.
Increased Customer Satisfaction: Follow-ups and communication with clients became faster, improving satisfaction and repeat business.
Cost Savings: Automation reduced the need for manual oversight, cutting down operational costs by 25%.

Client Testimonial:
“FieldAx streamlined our operations and reduced inefficiencies we didn’t even realize were costing us. Our technicians now have everything they need in one place, and our customers are happier than ever with faster service.” – John D., Owner