Hemmersbach: FSM Estimation Impact
Client Overview:
Hemmersbach manages a worldwide service network, handling approximately 7 million tickets annually across more than 80 API connections to various customer tools. Their operations demand robust FSM solutions to ensure process automation and efficiency.
Challenges:
The company faced significant challenges in managing field technicians effectively, particularly in task assignment and tracking. They sought to:
- Automate the ticket scheduling process.
- Optimize resource utilization and reduce operational costs.
- Enhance overall efficiency in field operations.
Solution: Hemmersbach implemented Fieldcode’s FSM software, which provided:
- Automated Dispatching: Streamlined the assignment of tasks to field technicians based on real-time data.
- Optimized Route Planning: Minimized travel time and fuel consumption by determining the most efficient routes.
Results: The implementation led to substantial improvements:
- Dispatching Cost Savings: Achieved a 35% reduction in dispatching costs.
- Engineer Productivity: Increased productivity by 30% due to optimized scheduling and routing.
- Transportation Cost Savings: Realized up to a 30% reduction in service delivery transportation costs.
This case study underscores the critical role of accurate estimation in FSM. By effectively assessing operational needs and implementing a tailored FSM application, Hemmersbach significantly improved technician utilization, reduced costs, and enhanced overall efficiency. Accurate estimations facilitated better resource planning and task allocation, leading to more streamlined field operations.